How would you rate
"Very happy with the curtains I brought. Nice quality for a good price."
"Lovely chairs, great prices and fantastic customer service!"
"Very happy with the service from Matalan Direct and with the quality of furniture ordered. Easy to assemble at home and quality better than expected."
"On the 17/06/18 at 10.43 am I ordered 2 tops on click and collect next day delivery.payed 1.99 .so ordered before 4 pm cut off .i assumed they would arrive in store today 18/06/18 they didn’t"
"I'm very satisfied with my purchases good quality at an affordable price."
"Lovely friendy store(Hartlepool)Lady on customer sevice Monday around 3.15 sorry didnt get her name is so helpfull,always goes out of her way to help."
"very happy brilliant shop and very friendly staff"
"Your Lack of choice for plus size. Regardless of whether they are trying to diet etc there are many women who are a size 16 and above. I am a 20 but wear 22 for comfort. YOU used to have an excellent choice. not now. I spend over 1000 a year on work clothes and holiday clothes. so i shop elsewhere. Im 53 but look like im in my 40 s im not frumpy. im sexy. ! i want nice clothes modern . and Good quality. not look like im frumpy and aged 10 years. i dont want to look like im a teenager but i like classy. You should take a look online . you are losing out to a big audience."
"Lovely clothes at a good price"
"Lovely clothes at a good price"
"Workington store. Michelle and store manger helped with a return query. Both very helpful, pleasant and friendly. Great ambassadors for your shop.
Yesterday, the cashier Sid served me. He too was customer friendly and very helpful.
Matalan, you have a great bunch of people working for you in this store. It’s good to have people so personable. Thank you to the 3 lovely people in Matalan Workington."
"Items were ordered on-line and delivered to store quickly. Received notification promptly. Staff very helpful when items were collected. Website easy to navigate. Would recommend this service offered by Matalan."
"I purchased some work clothing via Matalans website. It was very easy to use and I chose next day delivery at a very reasonable price. My order arrived at 9am the next day and was well packaged with hangers. Brilliant service"
"Ordered some holiday clothes for my children. 2months later & lost receipt I realised my son had grown. Went to local Matalan shop who were more than happy to exchange for the next size up without the receipt. Thankyou Matalan"
"we often write reviews when something is bad but I would like to write a review thanking a member of staff. I was in the shop in aintree on the 14th may and was served by an elderly gentleman who was on the till called Norman he was polite caring and made me smile with his kindness. thank you again."
"Brilliant quality and prices ! and the fit is just as it should be for the size you order, like every place should be"
"Worst experience in Matalan Swindon. Such rude management! I spend a lot of money in Matalan and feel so upset by the customer experience today. Felt like returning my click and collect parcel there and then but needed the items. I kept my calm and didn’t say anything rude to them but it’s defientky ruined my experience with them."
"I ordered sandals online, they delivered wrong item. Instead of sandals I got flip flops and on a complaint was told that they cannot do anything about it and they are not there to collect it and replace it. When it was their mistake!"
"Ordered several things on line. They arrived within 3 days with no problem. Great service."
"The suitcases are as described - lightweight and robust, but the service received when collecting was horrendous, I queued for ages waiting to be served, finally getting served only to be told that my goods weren't there even though I'd handed them my email to say my order was available for collection. I was told they had no order in stock under the name of Watts - and could I have ordered in another name, would I like to go off for another 15 minutes while they had another look? However after waiting approximately 45 minutes (and missing a dentist appointment), my order was found - under the name of Watts. Just relieved I'd ordered in plenty of time before my holiday, and will take this experience on board for any future orders I might have."
"One of the worst companies in the uk that's for sure. Matalan does not have the capability or the capacity to provide a first class customer service to consumers like myself because they only care about holding onto my money despite not having received my full order! I will not buy from matalan again."
"One of the worst companies in the uk. Matalan don't have the capability or capacity to provide a first class customer service to consumers like myself because they only care about making money! I will never order from these scums ever again!"
is rated 4.29
based on 1,363